MariRu Design Studio

Store Policies

Shipping

I will ship items as soon as payment has cleared or within 2 days of payment.

All items sold are wrapped in tissue paper inside a lovely fabric pouch.

The USPS is my preferred carrier. Puerto Rico is a territory and the US Postal 
Service works like a charm from down here.

Once the payment clears, I will send you an email to let you know that the item(s) 
have been shipped.  Packages shipped to the USA  will included tracking information 
and the package will be send via US Priority Mail service. This delivery method will 
provide about 3-5 days to delivery from the date the item ships. For other countries, 
packages will be shipped first class via the USPS and may/may not include tracking 
information as this service is dependent upon availability and cost with the USPS.
 
Returns

I accept returns; however, I must be notified within 24 hours of receipt of the purchased 
item(s) and postmarked within 48 hours from notification.  Purchaser must pay postage 
for returned items. Any item damaged in transit will be refunded in full or replaced, provided 
the item is returned to me.  Postage cost to return the damaged item will be provided as a 
refund/credit to original purchase.
 
Custom Orders

I would gladly work on custom orders, provided a deposit is provided to cover my work and 
supplies. However, I am not able to accept returns on custom orders or personalized items, 
unless there has been an error on my part or the item is defective.